FAQ

Personalized Support and Quality Medications at Your Fingertips

Frequently Asked Questions

2-4 business days. Please note weekends do not count as Australia post does not process orders over weekends.

All medications are posted via express and tracked postage through Australia post. When we had over your medications to Australia Post, they will automatically send you the tracking number.

The best way to cancel an order is by calling us on (07) 2111 5165 as soon as possible. In most cases, orders placed are dispatched within 1 Business day.
Orders that are in fulfillment cannot, in most cases be cancelled due to our system processing the order efficiently. Once your order is processed into this stage a cancellation will not be possible. Prescription Medications and other consumable products are unable to be refunded or returned once they have been dispatched.

All orders placed through Summit Pharmacy will automatically receive a confirmation email, if by any chance you do not receive this please send us an email here along with your relevant proof of payment.

Yes. We have pharmacist available to speak during business hours mentioned here.


No. Due to Queensland Health regulation, medicines including any preparation that is taken orally cannot be returned for credit. This is because once the product has left the pharmacy, the storage conditions of the product and the efficiency cannot be guaranteed.